DELIVERY :
Customers are required to open, unpack, count and check the condition of the items received at the time of delivery and in front of the carrier.
To claim a refund or replacement of damaged product(s), it is imperative to issue precise and clear reservations at the time of delivery.
Shipments can be made via the carriers below:
Delivery via XXXXXXX or XXXXX 4 to 8 working days.
DHL delivery 2 to 3 working days.
Transport costs offered from XXXXXXX € of purchase in France.
For any questions about your order tracking, contact us on [email protected]
RETURNS/REFUNDS:
Right to retract. A product with which you are not satisfied can be returned within 14 days from the date of receipt, at your expense, to our warehouse: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
. Upon receipt of the item(s) in good condition, we will issue a refund within 7 days.
Please contact Customer Service at
Home delivery: customers are required to open, unpack, count and check the condition of the items received at the time of delivery and in front of the carrier.
To claim a refund or replacement of damaged product(s), it is imperative to issue precise and clear reservations at the time of delivery. The signature being worth acceptance of the parcel in property and at this moment the carrier as well as the sender are not any more responsible for the state of the contents. In accordance with transport legislation, in the absence of reservations made at the time of delivery, LUXURY HOUSE will not be able to respond favorably to your request for compensation or replacement.
Delivery to a relay point: For complaints, customers have 3 days after picking up their package to come back to the parcel relay to have the breakage inside the package noted, the only way to validate a global relay dispute or XXXXXX relay point.
